Legal
Privacy Policy
Your privacy is important to us. This policy explains how Summit Hotels collects, uses, and safeguards your personal information.
1. Information We Collect
We collect information you provide directly to us, including: (a) Reservation & Contact Information — your name, email address, phone number, postal address, and any special requests when you make a booking or enquiry; (b) Payment Information — billing details processed securely through our payment partners; we do not store full card numbers on our servers; (c) Communications — messages you send us via our contact form, email, WhatsApp, or phone; (d) Usage Data — information about how you interact with our website, including pages visited, time spent, browser type, device type, and IP address, collected via cookies and analytics tools.
2. How We Use Your Information
We use the information we collect to: process and manage your reservations and enquiries; communicate with you about your booking, including confirmation, updates, and pre-arrival information; respond to your questions and provide customer support; send you promotional offers and newsletters (only with your consent, and you may unsubscribe at any time); improve our website, services, and guest experience; comply with legal obligations and resolve disputes; and prevent fraud and ensure the security of our systems.
3. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. We use: (a) Essential Cookies — necessary for the website to function correctly, such as session management; (b) Analytics Cookies — tools such as Google Analytics to understand how visitors use our site (page views, traffic sources, user behaviour). These cookies collect anonymised data; (c) Advertising Cookies — if you arrive via a Google Ads campaign, Google may set cookies to measure ad performance. You can control cookie preferences through our cookie consent banner or your browser settings. Disabling certain cookies may affect website functionality.
4. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your data with: (a) Service Providers — trusted third-party vendors who assist us in operating our website and conducting our business (e.g. payment processors, email service providers, analytics platforms), bound by confidentiality agreements; (b) Legal Requirements — when required by law, court order, or governmental authority; (c) Business Transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, with prior notice to you.
5. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including for the duration of your guest relationship with us and as required by applicable law. Reservation records are typically retained for seven years for accounting and legal compliance. You may request deletion of your data at any time (see Section 7).
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include SSL/TLS encryption for data in transit, secure server infrastructure, and restricted access to personal data on a need-to-know basis. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
You have the right to: access the personal information we hold about you; request correction of inaccurate or incomplete data; request deletion of your personal data (subject to legal retention requirements); withdraw consent for marketing communications at any time; object to or restrict certain processing of your data; and lodge a complaint with the relevant data protection authority. To exercise any of these rights, please contact us at summithotels25@gmail.com or call +91 92436 74076.
8. Third-Party Links
Our website may contain links to third-party websites (such as Google Maps, WhatsApp, or travel review platforms). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
9. Children's Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the revised policy on this page with an updated 'Last Updated' date. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the revised policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: Summit Hotels, Darjeeling, West Bengal 734101, India. Email: summithotels25@gmail.com. Phone: +91 92436 74076. We will respond to your enquiry within 10 business days.